The 20 Most Frequent Guest Questions (and How AI Answers Them)

Before they book, nearly every guest asks the same questions. If your hotel answers quickly and clearly, you win the reservation; if you're slow, the guest moves on to a competitor or an OTA. These are the 20 most frequent questions hotel guests ask in the pre-booking stage, with a short, professional model answer for each.

1. "Do you have availability for these dates?" Yes, we have rooms available for the nights you mentioned. How many guests would the reservation be for?
2. "How much is the room per night?" The rate for your dates is X per night, taxes included. I can send you the direct booking link right now.
3. "Is cancellation free?" Yes, we offer free cancellation up to 48 hours before arrival on the flexible rate.
4. "Do you have parking?" We have parking for guests. It may be complimentary or carry a small nightly fee depending on the room category.
5. "Are pets allowed?" Yes, we're a pet-friendly hotel. A cleaning fee and a few size conditions apply.
6. "Is breakfast included?" It depends on the rate: we have options with breakfast included and room-only options. Let me show you both.
7. "What are the check-in and check-out times?" Check-in is from 3:00 PM and check-out is by 11:00 AM. We can store your luggage if you arrive earlier.
8. "Do you have wifi?" Yes, we offer free high-speed wifi in all rooms and common areas.
9. "Do you have cribs or rooms for children?" Yes, we offer complimentary cribs and family rooms. Tell me the children's ages and I'll confirm the best option.
10. "Do you offer airport transfers?" Yes, we have airport transfer service. Share your flight details and I'll confirm availability and the rate.
11. "How does payment or the deposit work?" You can book with a deposit or full payment depending on the rate. We accept cards and bank transfer.
12. "Where are you located and how do I get there?" We're downtown, just minutes from the main points of interest. I'll send you the location and the best route.
13. "Do you have a pool?" Yes, we have a guest pool with set hours. Would you like me to confirm whether it's heated?
14. "Is the hotel accessible for guests with reduced mobility?" Yes, we have adapted rooms and barrier-free access. I'll reserve an accessible room if you need one.
15. "Can I request late check-out?" Yes, we offer late check-out subject to availability, with or without a fee depending on the time you need.
16. "Do you have rooms for groups?" Yes, we handle group bookings with special rates. Tell me how many people and rooms you need and I'll prepare a proposal.
17. "Can you provide an invoice?" Yes, we issue invoices. We just need your billing details at the time of payment.
18. "Do you have a restaurant?" Yes, we have an on-site restaurant with set hours and a menu. We also offer room service.
19. "What is the smoking policy?" We're a smoke-free hotel in all rooms. We have designated outdoor areas for smoking.
20. "Do you offer a discount for long stays?" Yes, we apply reduced rates for longer stays. Let me know how many nights and I'll calculate the best price.

Why response time is the most critical factor

A guest who is asking is at peak purchase intent. Every minute without an answer cools that intent. Industry research shows the probability of closing a booking drops sharply after the first few minutes, and many guests message several hotels at once: the first to respond well usually wins the reservation. Answering within seconds isn't a luxury, it's the difference between earning or losing direct revenue.

How WeSpeak answers all of these questions in under 30 seconds

WeSpeak is an AI assistant trained on your hotel's real information: rates, policies, services, and availability. When a guest asks on WhatsApp, your website, or social media, WeSpeak understands the question and replies instantly to any of the 20 questions above, 24/7, and in the guest's own language. When it detects booking intent, it guides the guest all the way to payment directly, with no OTA commission. Your team stops copying and pasting the same answers and focuses on the guest experience.

What happens when a guest doesn't get a fast reply

When a question goes unanswered, the guest doesn't wait: they open an OTA, compare, and book wherever they get a reply. That lost reservation costs you twice, because if they eventually book through an OTA you pay a commission you could have avoided. The unanswered messages piling up each month represent a real leak of revenue. With an assistant that always replies instantly, you turn those same questions into direct bookings and take back control of your margin.