Can the assistant handle complex inquiries?

The assistant autonomously resolves 80–85% of routine inquiries. For cases requiring human judgment, it automatically escalates to your team with full context already loaded.

FAQ: Hotel Chatbot and AI Virtual Assistant

Q: Which PMS systems do you integrate with?

Over 100 systems including Cloudbeds, Little Hotelier, SiteMinder, Mews, MiniHotel, Pxsol, Arion, and RoomCloud, among many others.

Not at all. It's trained specifically for hotel sales and responds with your hotel's tone and identity — naturally and warmly. In practice, guests receive a better and faster response than with a person, because the assistant is available 24/7 and always has the right information.

WhatsApp, Instagram Direct, and Facebook Messenger with automatic AI assistant responses. Email messages are also received and displayed in the platform for your team to manage — and automatic email responses are something we're already working on.

Most hotel chatbots just answer questions. WeSpeak is a complete sales system: it qualifies the lead, provides quotes, follows up, handles payments, and loads the booking directly into your PMS — with no intermediaries or per-booking commissions. It includes a native CRM with conversion metrics, all in one platform designed exclusively for hospitality.

Yes. Many of our clients are boutiques with 6 to 20 rooms. Size is not a limitation — what matters is that you receive direct inquiries via WhatsApp or social media that you currently answer late or miss entirely outside business hours.

The assistant autonomously resolves 80–85% of routine inquiries: availability, rates, policies, services, check-in/check-out. For cases requiring human judgment — groups, special situations, complaints — it automatically escalates to your team with full context already loaded.

Most hotels start seeing measurable results within the first few weeks. WeSpeak responds to every inquiry in seconds, at any hour, with your hotel's exact availability and rates. The assistant qualifies the lead, quotes, follows up, and closes the booking — all without your team's intervention. You convert more of the traffic you already have into direct bookings, without paying commissions to anyone.

Our clients see an average 13x return on investment. WeSpeak operates on a flat monthly or annual subscription — no per-booking commissions. Every booking the assistant generates is 100% yours.

Yes. Our clients see an average 21% increase in direct bookings. Every WhatsApp, Instagram, or Facebook inquiry is a direct booking opportunity that today is probably getting lost or ending up on Booking.com due to slow response times. WeSpeak captures that interest in real time and closes the booking directly with the guest — no intermediaries, no commissions.

Yes. The assistant can re-engage conversations with leads who inquired but didn't book — sending a follow-up message at the right moment and with the right tone. This recovers opportunities that would otherwise be forgotten in the inbox.

Yes. In addition to handling incoming inquiries, WeSpeak lets you send WhatsApp campaigns to your contact base — promotions, seasonal offers, reminders about available dates. All within the same platform, with results tracking included.

Up to 10 business days from when you sign up. We handle the entire process — channel setup, assistant training, and PMS integration. You just approve the result.

None. It's a web platform that anyone on your team can use from day one. We do the full implementation and train you. If anything changes (rates, policies, seasons), you can update it yourself from the dashboard in minutes.

Over 100 systems. Some of the most commonly used include Cloudbeds, Little Hotelier, SiteMinder, Mews, MiniHotel, Pxsol, Arion, and RoomCloud, among many others. If you want to know whether your system is compatible, we'll confirm it on a call.

Yes. During onboarding we configure together the tone, the assistant's name, FAQ responses, rates, policies, and conversation flows. Everything is adapted to your hotel's identity, and you can update that information at any time from the dashboard.

Yes. WeSpeak includes a centralized CRM where you can see every conversation, the lead's status, and all sales funnel metrics. You can manually intervene in any conversation at any time — the assistant and your team work in parallel from the same platform.

No. The assistant only confirms bookings when connected to your PMS with real-time availability. If the room is not available, it won't offer it. You can also configure the assistant so that the final booking confirmation is always made by a human agent.

We offer a free demo call where you can see everything WeSpeak can do for your hotel. Our annual plans also include a 30-day money-back guarantee: if in the first month you don't see results, we refund you — no questions asked.

No lock-in. You can cancel whenever you want. We're confident in our results, which is why we don't need to lock you in with long-term contracts.

You get a dedicated onboarding team to guide you through the implementation, plus ongoing support included in your plan. We train you and your team and remain available for any questions or adjustments you need.

Yes, and it actually happens all the time. Many of our clients came to WeSpeak after trying another chatbot. The migration includes WhatsApp number portability and causes no interruptions to your service.

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