No missed calls.
No missed bookings.
Phone lines in the same platform where your chats already live. Your team answers from the browser — no PBX, no handsets — and every call is recorded, transcribed and linked to the contact.
Calls stop being a black box.
WeSpeak Voice adds phone lines to your account: your team answers and calls from the browser, and every conversation is logged next to that guest's chats — with recording, transcript and automatic summary.
From the incoming call to the follow-up, losing nothing.
A call comes in
It rings the assigned and available users: everyone at once, in order or rotating — you choose, number by number.
Answered from the browser
Softphone with mute, hold, keypad for menus, and transfer — to a teammate or an external number.
Everything is logged
Recording, transcript and AI summary with a suggested follow-up message, on the contact's record.
Nothing gets lost
If nobody answers, the AI voice agent takes the call, replies and quotes — or the call lands as an unread conversation in Chats so you can return it in one click.
A complete phone system, with nothing to install.
AI voice agent
Answers 24/7 in any language: replies with your hotel's information, quotes and takes bookings when your team can't.
Call flows (IVR)
Option menus with natural voice in several languages, to route every call to the right area.
Call distribution
Ring everyone at once, in a cascade by priority, or round robin to spread calls evenly across the team — with the order and the seconds you define.
Automatic plan B
If nobody picks up, the call forwards itself — and the guest gets an automatic WhatsApp follow-up.
Your own numbers
Get new numbers in minutes, in the country and area code you need.
Everything gets measured
How many calls came in, how many were missed and how each team member handles them.
What changes when calls stop getting lost.
No call without an owner
It rings for the whole team and, if nobody picks up, it comes back as a pending conversation. That booking stops slipping away.
Less manual work
Transcripts and summaries write themselves: nobody takes notes or reconstructs what was said.
No infrastructure investment
No PBX, no handsets, no wiring. Live in an afternoon and billed by what you actually talk.
Decisions backed by data
Volume, missed calls and duration per person: you know whether you need more people or a different flow.
You pay for what you talk. No minute bundles.
The only subscription is the local number. Minutes are topped up as credit and consumed as you use them — no lock-in and no packs that expire.
Recording, transcript and summary
They aren't add-ons: every minute already includes the call recording, its transcript and the AI summary with a suggested follow-up.
One monthly subscription per line
Coverage in 19+ countries across the Americas and Europe. Minute packs require Voice to be active.
Final prices in USD
The rates you see are the same ones the platform uses to debit credit, with the margin already applied.
What would it cost at your hotel?
Estimate your monthly cost based on your inbound and outbound minutes, country by country.
For hotels where the phone still sells.
Front desks under pressure
Several people answer the same number in parallel and no call is left ringing with nobody on it.
Hotels with no phone system
Replaces handsets and PBXs with the browser: number, call flow and assigned team set up in an afternoon.
Teams that measure everything
Missed calls, average duration and per-person performance next to your chat metrics, in the same platform.
Try the AI voice agent
Call it from here and talk to it like a guest would. It answers out loud, in whichever language you speak to it.
What hotels usually ask us about Voice.
No. Everything runs in the browser: you just need the panel open and microphone permission. No handsets, no PBX, no software to install.
Yes. The AI voice agent answers in any language, around the clock, with your hotel's information: it handles enquiries, quotes and takes bookings. You decide when it steps in — as the first line, after hours, or only when the team doesn't answer — and it can always hand over to a person if the guest asks. Every call it handles is recorded, transcribed and summarised like the rest.
Yes, and you choose it number by number. An incoming call can ring everyone at once (whoever picks up first takes it), in order — one user at a time, in the priority you define and for the seconds you give each one — or round robin: each new call starts with the next user in the list, so they spread evenly. Anyone outside their hours, unavailable or already on another call is skipped without losing their turn, and every call's detail shows you who it rang, in what order and who answered.
The call is logged as missed and appears as an unread conversation in Chats so you can return it. You can also set a plan B in the flow: forward to another number or send an automatic WhatsApp follow-up.
Yes. The panel instantly checks whether your number is portable, detects your carrier and generates the pre-filled letter of authorisation. Your line keeps working throughout the process.
Yes, by default — and each recording comes with a transcript and AI summary. If you'd rather turn it off, we can do that on request.
From the panel, in three steps: choose country and area, pick an available number and confirm. Local numbers are available in Argentina, Mexico, Colombia, Chile, Brazil, Peru, Uruguay, Ecuador, Costa Rica, Panama, Dominican Republic, United States, Canada, Spain, Portugal, Italy, France, United Kingdom and Germany. Where no paperwork is required (such as the US) it activates in under a minute; where it is, the panel tells you before you buy what will be requested and review takes 24–48 business hours.
Yes, as many as you need — for example, one for Reservations and another for Front Desk — each with its own assigned users and its own call flow.
Calls stop connecting until you top up: they are logged as failed in the history, with direct access to buy minutes. You can enable auto-repurchase so the balance replenishes itself before running out.
It depends on your country: some jurisdictions require every party's consent. The platform includes a configurable recording notice at the start of the call; deciding whether to enable it and with what wording is the hotel's responsibility.
Yes, every number you acquire is yours. If you cancel Voice, you have 10 business days to port it to another carrier — the receiving carrier starts the process and WeSpeak cooperates with the paperwork. Export recordings and transcripts before closing the account.
It should not be your primary way to reach emergency services. Like all internet telephony, it depends on connectivity and location may not be detected accurately: always keep a mobile phone or landline for those cases.
A monthly subscription per local number plus the credit your minutes consume. It's purchased from Extras inside the panel, with no plan change. Prices are in the Extras section of the platform: app.wespeak.pro/extras.
Your phone and your WhatsApp,
one single conversation.
No PBX, no missed calls without an owner, and a summary of every call ready for the follow-up.
