Terms of Use — Confirmation and Payment Interface

Last updated: November 1, 2025

1. Who We Are and What This Page Does

WeSpeak provides a conversational interface to confirm your reservation and send your payment data in a secure and private manner to the flow selected by the Hotel.

WeSpeak is not a travel agency, a proprietary payment gateway, or a financial entity; it is not a Merchant of Record, and does not decide on authorizations, refunds, chargebacks, or settlement terms.

Payment and Relationship with the Hotel. The payment you make binds you directly and exclusively with the Hotel (Merchant of Record). It is your responsibility to read the Hotel's policies (rates, taxes, cancellations, no-show, refunds) available on its website; if you cannot find them, you must contact the Hotel directly before making the payment.

2. Documents You Must Read/Accept

By using this page, you declare that you have read and accept:

3. Roles in the Payment

  • ZRU (independent third party, completely separate from WeSpeak): embedded component that captures your card data. Its service is governed by its own terms.
  • Hotel (Merchant of Record): receives the payment data (according to the configured flow) and processes the charge (manually/CNP or through its PSP). It defines prices and policies.
  • WeSpeak: solely facilitates the interface/channel; it does not charge, does not store complete card data, and is not responsible for the decisions of the Hotel, ZRU, or PSP.

4. Payment Data and Privacy

  • Your card data is entered into ZRU and may be made available to the Hotel so that it can process the charge for the specific reservation.
  • WeSpeak does not access or retain the complete data of your card.
  • You accept that ZRU/Hotel may transfer data outside your jurisdiction and disclose it when required by law, in accordance with ZRU's and the Hotel's policies.

5. Confirmation, Changes, Cancellations, and Refunds

5.1 The Hotel will communicate the confirmation of your reservation to you.

5.2 Changes, cancellations, refunds, and chargebacks are managed directly with the Hotel and/or with its PSP, in accordance with their policies. WeSpeak does not intervene in such decisions.

6. Costs, Fees, and Currency

Fees, taxes, exchange rate differences, and PSP charges depend exclusively on the Hotel/PSP. WeSpeak does not set or collect those amounts.

7. Security and Availability

WeSpeak applies reasonable security measures and relies on third-party services (e.g., WhatsApp, ZRU, PSP).

The interface is provided "as is" and "as available", without warranties of result or uninterrupted availability.

8. Permitted Use

It is your obligation, and you undertake to: (i) provide truthful data; (ii) use this page only for your actual reservation; (iii) not attempt to access or interfere with systems. Likewise, you must be of legal age according to your applicable law.

9. Liability

9.1 Independence. WeSpeak, the Hotel (Merchant of Record), and ZRU/PSP act as independent third parties; there is no mandate, agency, partnership, joint venture, franchise, or employment relationship between them. WeSpeak is not a Merchant of Record, is not a payment gateway or collection agent, and does not hold funds in custody.

9.2 WeSpeak Non-Liability. To the maximum extent permitted by law, WeSpeak shall not be liable for acts or omissions of the Hotel or of ZRU/PSP (including authorizations, rejections, captures, settlements, delays, refunds, chargebacks, fraud, third-party unavailability, errors in the Hotel's prices/policies, PCI/privacy compliance, and/or international transfers), nor for the quality or delivery of the hotel service.

9.3 "As is". The Interface is provided "as is" and "as available", without warranties of result or uninterrupted availability.

10. Changes to These Terms

WeSpeak may update these terms. The version in force shall be the latest one published on this page. Continued use implies acceptance.

11. Customer Service, Privacy, and Applicable Law

11.1 Service and Claims. For any inquiry, claim, change, cancellation, refund, chargeback, charge, rate, or policy applicable to the reservation, you must contact the Hotel (Merchant of Record) exclusively. WeSpeak is not a party and therefore does not handle or resolve commercial matters of reservations.

11.2 Payments and Payment Methods (Hotel/ZRU). Questions about charges, chargebacks, settlement times, fees, or payment methods are managed with the Hotel. WeSpeak does not participate in the authorization, capture, or settlement, does not hold funds in custody, and is not a Merchant of Record.

11.3 Privacy and Personal Data.

  • Hotel (controller): for data of your reservation and, where applicable, for Cardholder Data, contact the Hotel according to its policies available on its website.
  • WeSpeak (processor): WeSpeak processes minimal operational data to operate the Interface and shall redirect any request to the controller (Hotel). Technical contact: info@wespeak.pro.

11.4 Consumer Rights. Nothing in the foregoing limits your non-waivable consumer rights under the law applicable in your country. You may, if you deem it appropriate, turn to the competent consumer protection authority.

11.5 Legal Notices. WeSpeak does not accept notices or summons related to your reservation; these must be addressed directly to the Hotel, according to its policies available on its website. WeSpeak shall only receive notices referring to the Interface at info@wespeak.pro.

11.6 Scope of Liability. The service provided by the Hotel and/or ZRU is their sole responsibility. WeSpeak assumes no obligation or liability for such services or their results.