No missed calls.
No missed bookings.
Every unanswered call is a booking for another hotel: by day, with the front desk swamped; at night, with the front desk closed. Your WhatsApp already answers on its own. Now your phone does too: your team answers from the browser and, when nobody can, an AI voice agent answers, quotes and sends the payment link.
Hear how she would answer your hotel
Call her from here and talk to her like a guest would. She answers instantly, with a natural voice, in your language.
- Do you have a room for two next weekend?
- What time is check-in?
- I’d like to speak to the front desk
FreeNo sign-upRight from your browser
Calls stop being a black box.
Today nobody knows what happened on each call: who answered, what the guest asked for, whether it was missed. WeSpeak Voice adds phone lines to your account: your team answers and calls from the browser, an AI voice agent covers what your team can't get to, and every conversation is logged next to that guest's chats — with recording, transcript and automatic summary.
From the incoming call to the follow-up, losing nothing.
A call comes in
It follows the flow you set up for that number: based on the hotel's hours, it rings your team — everyone at once, in order or rotating —, the AI voice agent answers, or it goes through an options menu.
Answered from the browser
Softphone with mute, hold, keypad for menus, and transfer — to a teammate or an external number.
Everything is logged
Recording, transcript and AI summary with a suggested follow-up message, on the contact's record.
Nothing gets lost
If nobody answers, the AI voice agent takes the call, quotes and sends the payment link by WhatsApp; the guest leaves a message in voicemail; or gets a WhatsApp follow-up.
A complete phone system, with nothing to install.
AI voice agent with a local accent
Answers 24/7 with a regional voice — from your country, with your accent —: replies with your hotel's information, quotes with real availability, creates the booking and sends the payment link by WhatsApp or email.
By time and day
By day your team rings; at night and on weekends the AI agent answers. Time slots per number, in the hotel's time zone, and a simulator to test the flow without calling.
Voicemail and menus
The guest leaves a message and it reaches you recorded, transcribed and summarized. Plus option menus with natural voice to route every call to the right area.
Call distribution
Ring everyone at once, in a cascade by priority, or round robin to spread calls evenly across the team — with the order and the seconds you define.
Your own numbers, live in an afternoon
Pick your number from the panel — and if your country is out of stock, we request it for you — and a 4-step guide takes you to your first call.
Everything gets measured
How many calls came in, how many were missed and how each team member handles them.
What changes when calls stop getting lost.
No call without an owner
It rings for the whole team and, if nobody picks up, it comes back as a pending conversation. That booking stops slipping away.
Less manual work
Transcripts and summaries write themselves: nobody takes notes or reconstructs what was said.
No infrastructure investment
No PBX, no handsets, no wiring. Live in an afternoon from your panel and billed by what you actually talk.
Decisions backed by data
Volume, missed calls and duration per person: you know whether you need more people or a different flow.
You pay for what you talk. No minute bundles.
The only subscription is the local number. Minutes are topped up as credit and consumed as you use them — no lock-in and no packs that expire.
Recording, AI and voice agent
Recording, the transcript with summary and the AI voice agent are billed per call minute, each with its price shown upfront. Turn them on only where you use them.
One monthly subscription per line
Coverage in 19+ countries across the Americas and Europe. An active number enables Voice; usage is loaded as Call credit.
Credit in your plan's currency
Load Call credit in your subscription's currency (USD, EUR or BRL): it never expires, it adds up and every call shows what it cost.
What would it cost at your hotel?
Estimate your monthly cost based on your inbound and outbound minutes, country by country.
For hotels where the phone still sells.
Front desks under pressure
Several people answer the same number in parallel and no call is left ringing with nobody on it.
Hotels with no phone system
Replaces handsets and PBXs with the browser: number, call flow and assigned team set up in an afternoon.
Teams that measure everything
Missed calls, average duration and per-person performance next to your chat metrics, in the same platform.
What hotels usually ask us about Voice.
No. Everything runs in the browser: you just need the panel open and microphone permission. No handsets, no PBX, no software to install.
Yes. The AI voice agent answers in any language, around the clock, with your hotel's information: it handles enquiries, quotes and takes bookings. You decide when it steps in — as the first line, after hours, or only when the team doesn't answer — and it can always hand over to a person if the guest asks. Every call it handles is recorded, transcribed and summarised like the rest.
Yes. With By time of day you set, number by number, the time slots and days your team rings and what happens the rest of the time — for example, the AI voice agent or voicemail answers. It uses the hotel's time, and with the simulator you check what happens at any day and time without making a call.
Yes. The guest hears your greeting, leaves a message and it reaches your history recorded, transcribed and summarized, with a suggested follow-up message to reply by WhatsApp.
Yes, and you choose it number by number. An incoming call can ring everyone at once (whoever picks up first takes it), in order — one user at a time, in the priority you define and for the seconds you give each one — or round robin: each new call starts with the next user in the list, so they spread evenly. Anyone outside their hours, unavailable or already on another call is skipped without losing their turn, and every call's detail shows you who it rang, in what order and who answered.
You decide in each number's flow: the AI voice agent answers, the guest leaves a message in voicemail, the call is forwarded to another number or an automatic WhatsApp follow-up is sent. Without a flow, the call is logged as missed and appears as an unread conversation in Chats so you can return it in one click.
Not yet: number porting is not available for now. To use Voice you get a number from WeSpeak, which also works as your WhatsApp Business number. If you'd like to port the one you use today, tell your advisor.
Yes, by default — and each recording comes with a transcript and AI summary. You can turn recording or AI off for each number at any time, from its settings.
From the panel, in three steps: choose country and area, pick an available number and confirm. Local numbers are available in Argentina, Mexico, Colombia, Chile, Brazil, Peru, Uruguay, Ecuador, Costa Rica, Panama, Dominican Republic, United States, Canada, Spain, Portugal, Italy, France, United Kingdom and Germany. Where no paperwork is required (such as the US) it activates in under a minute; where it is, the panel tells you before you buy what will be requested and review takes 24–48 business hours.
Yes, as many as you need — for example, one for Reservations and another for Front Desk — each with its own assigned users and its own call flow.
Calls stop connecting until you top up: they are logged in the history as rejected for lack of credit, with direct access to load credit. A call in progress is never cut off. You can turn on auto top-up so the balance refills itself before it runs out.
It depends on your country: some jurisdictions require every party's consent. Recording is turned on or off per number from the platform, and you add the notice where it belongs: in the phone menu message or in the AI assistant's greeting (which introduces itself as a virtual assistant by default). Deciding whether a notice is required and with what wording is the hotel's responsibility.
Yes, every number you acquire is yours. If you cancel your WeSpeak subscription, the number stays active for 30 calendar days from the cut-off date so you can port it to another carrier — the receiving carrier starts the process and your Account Manager guides you. If you cancel just the number, it is released right away. It's worth exporting recordings and transcripts before closing the account.
It should not be your primary way to reach emergency services. Like all internet telephony, it depends on connectivity and location may not be detected accurately: always keep a mobile phone or landline for those cases.
A monthly subscription per local number plus the credit your minutes consume. It's purchased from Extras inside the panel, with no plan change. Prices are in the Extras section of the platform: app.wespeak.pro/extras.
Your phone and your WhatsApp,
one single conversation.
No PBX, no missed calls without an owner, and a summary of every call ready for the follow-up.
