What's new
The latest product, AI, marketing and more news from WeSpeak.
Introducing WeSpeak Tracker
Where your customers come from and which ones end up booking: every conversation attributed to its source (Meta ads, your owned channels, or direct traffic), with the bookings and revenue it generated.
Introducing Chat Web and WhatsApp's reduced response mode
Two launches to keep selling under Meta's new pricing: your assistant now serves guests on your hotel's website and, on WhatsApp, sells just as much with fewer messages.
Introducing WeSpeak Voice
Answer and make calls from your browser, with nothing to install and no phone system to depend on: every call is recorded, transcribed, and summarized with AI, in the same panel as your chats.
WhatsApp changes its rules on October 1: we've got you covered
Starting October 1, 2026, Meta charges for the messages your assistant sends on WhatsApp. What changes, how much it may cost you, how to calculate it, and what WeSpeak is doing so you can keep selling with peace of mind.
Introducing WeSpeak Payments
Payment is where most bookings are lost: every redirect to another page is a chance for the guest to think twice. WeSpeak Payments charges for the booking without leaving the chat and loads it into your PMS or booking engine.
Introducing WeSpeak Translate
Serve guests in any language without speaking it: read their messages translated into your language and write in your own — WeSpeak translates both ways, without the guest noticing a thing.
Introducing Extras: add services to your subscription without changing plans
A new section to build your WeSpeak to fit: choose from the catalog (translator, WeSpeak Tracker, rates, payments, numbers, packs, and more), pay online, and the service is active on your account instantly.
Introducing WeSpeak Campaigns
Turn your contact base into a sales channel: segment by funnel, labels, or country and send promotions, packages, or reminders over WhatsApp, with metrics to measure the impact on your revenue.
Official launch: TikTok as a channel
TikTok direct messages arrive in the same panel as WhatsApp, Instagram, and Facebook: the AI assistant answers them, with TikTok's messaging limits already handled automatically.
Introducing AI Summary
Understand a long conversation in seconds: timeline, inquiry, objections, and a follow-up message ready to send — AI-generated, on demand, without the guest ever knowing.
Introducing Multi-conversation
When a contact writes again after a closed conversation, a new conversation now opens: each inquiry becomes its own case, with its own attribution, follow-up, and outcome.
Introducing Multi-account
You can now move between several WeSpeak accounts with the same login, without logging out or needing a separate user for each hotel or brand.
Introducing Multichannel: multiple numbers and accounts in one WeSpeak account
Connect multiple WhatsApp numbers, Facebook pages, Instagram accounts, or email inboxes to the same WeSpeak account, each one clearly identified and without their conversations getting mixed up.
New channel: Email inside WeSpeak
Email is still one of the key channels for corporate bookings, agencies, and groups. Now it lands in the same inbox as your chats, so no quote gets lost because it's sitting in a separate mailbox.
Introducing WeSpeak Rates
WeSpeak's new rates engine: create your prices, promotions, and restrictions so the assistant can quote and close the booking on WhatsApp with real data, synced with your Channel Manager, PMS, or our own engine.
Introducing Automatic Follow-ups: win back guests who stop replying
When a guest stops replying, the assistant writes to them on its own to restart the conversation, at the right moment and in their language. No need for your team to remember every chat.
Introducing WeSpeak CRM
Not every lead is worth the same, or equally close to booking. The Funnel sorts your contacts by stage and by amount, so your team always knows where to focus first.
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