How can we help you?
Guides and tutorials to get the most out of WeSpeak.
Getting started
Chats
How to use live chats Handle conversations in real time, bring in your team, and blend the assistant with human support. Get to know the Chats screen What the Chats section is, what each panel shows, and what each button does: filters, conversation actions, the compose box, and the contact panel. Multi-conversation With multi-conversation, when a contact writes again after a closed conversation, a new conversation opens: each inquiry is its own case, with its own source, follow-up, and outcome. META Templates What templates are, how to create them in the Templates section, when they need Meta's approval (the 24-hour rule), how to use them with "/" in the chat, and why they sometimes don't get delivered. AI conversation summary Understand a long conversation in seconds: timeline, inquiry, objections, and a follow-up message ready to send. WeSpeak Translate Chat with guests in any language: read their messages translated into yours and write in your own — WeSpeak translates in both directions.
AI assistant
Set up your AI assistant Train the assistant with your business information so it answers accurately and in your tone. Assistant setup Everything the assistant knows is set up here: its personality, how it quotes, your property's information (or each hotel in your chain), and the extra information. Automatic follow-ups: win back guests who stop replying When a guest stops replying, the assistant sends a follow-up to restart the conversation: how it works, how to set the timing, and why sometimes it doesn't go out. Quote carousel on WhatsApp Your quotes go out as cards with a photo, a price and tappable buttons instead of a long text with loose photos: what the guest sees, what you need to turn it on, and when the classic format is used.
Payments
Channels
WhatsApp The official WhatsApp connection with Meta: how to connect your number, what the statuses mean, the 24-hour window, and approved templates. Problems with WhatsApp What to do when WhatsApp disconnects, the API option appears grayed out, Meta places a restriction, "Name does not exist" shows up, or the assistant stops replying. Email Manage your business's email from WeSpeak: how to connect your inbox (Gmail, Outlook or another provider), and what you can do with email threads. Instagram Receive and reply to Instagram direct messages from WeSpeak: how to connect your Business account and what limits the platform sets (7-day window, no quoting). Facebook Messenger Receive and reply to your Facebook page's messages from WeSpeak: how to connect the page and what the channel supports. TikTok Receive and reply to TikTok direct messages from WeSpeak: how to connect your TikTok Business account, what the channel supports and what limits TikTok sets. Use several numbers and pages at once (multichannel) Connect several Facebook pages, Instagram accounts, WhatsApp numbers, and email inboxes in a single account, with a name for each one and without conversations getting mixed up. Quoting and deleting messages: what each channel allows Not all channels allow the same things: what you can quote and what you can delete on WhatsApp, Instagram, Facebook, TikTok, and email.
Reports & analytics
Artificial intelligence statistics The Dashboard's main view: how much the assistant works, how much it resolves on its own, how many quotes it generates, and how much time it saves you. Booking statistics The payments funnel: payment links generated, confirmed bookings, capture and close rates, confirmed revenue, and overall conversion. User statistics Your human team's performance: assigned, won, and lost conversations, messages sent, and the comparative table by user. Business Intelligence statistics The Dashboard's analytics section: average ticket, ADR, lost demand, demand calendars, funnel, lead attribution, and activity heatmap. Conversion Pixel Detect which bookings in your booking engine started as a WeSpeak conversation: what your engine needs to support, how to install the code, how to run the test booking, and how to read the numbers.
Funnel & leads
Funnels The board where you see all your contacts by sales stage: how drag and drop works, the Won and Lost statuses, how to set up your stages, and how the AI works moving the leads. Contacts The list of all your contacts: how to add one by hand, import from Excel, filter, export, and how each contact connects with its chat and the funnel.
Campaigns & marketing
Bulk messages (campaigns) Send the same message to many contacts over WhatsApp: how to create a campaign, choose the audience, WhatsApp's limits, and how to read the results. Audience What the Audience section is and how to read it: where your customers come from (Meta Paid Ads, your Owned Channels with links, or direct traffic), how to connect Meta Ads by signing in with your Meta account, and how the optimization improvement feeds signals back to your campaigns.
Integrations
Get to Know WeSpeak Rates Create and manage your rates so the assistant quotes with real prices and availability: how rates are organized and which type of connection is best for your hotel. WeSpeak Rates for Channel Managers The recommended scenario: your Channel Manager (Channex, RoomCloud, Amadeus…) sends prices and availability to WeSpeak automatically, and chat bookings flow back to your central system. WeSpeak Rates with PMS Connect your PMS (like Opera Cloud) so the assistant checks availability live and chat bookings flow directly into your system. Cloudbeds Integration Connect Cloudbeds to WeSpeak in four steps: the assistant checks rooms, rates and availability live, and sends chat bookings directly to your PMS. Learn how to renew an invalid authorization, too. WeSpeak Engine (native integration) WeSpeak's native booking engine: load your rooms, prices, and inventory by hand and sell over chat without needing any external system. WeSpeak MCP Connection Run WeSpeak from your own Claude: conversations, leads, metrics and your assistant's knowledge — what the WeSpeak MCP connector is, how to connect it, what each role can do, and examples of the reports, stats and tasks you can ask it for.
Voice & telephony
WeSpeak Voice Answer and make calls from the browser, with recording, history and every call as just another conversation: what WeSpeak Voice is, how it connects and how it's used. Buy numbers Buy a virtual number to receive and make calls from WeSpeak: search by country, activation, required documentation and getting started. Call flows Define what happens when someone calls your numbers: who answers and how it rings (everyone at once, in order or round robin), options menus (IVR), forwarding to another number and WhatsApp follow-ups.
Account & billing
Subscription, billing and usage What counts as a conversation on your plan, where to see your monthly usage and your invoices, how to buy extra conversations and how renewal or cancellation works. How can I buy services? What WeSpeak Extras are and how to add services to your subscription: you choose the service from the catalog (translator, analytics, calls, rates, payments, packs and more), pay online and it activates on your account. Types of consumption in WeSpeak How each thing is consumed in WeSpeak: when a conversation counts and when the counter resets, how extra packs work, the Voice call credit, the onboarding pack, and subscription modules like Campaigns, Audience or MCP. Service hours Time from our team for everything outside onboarding: additional platform training and the Meta Business and WhatsApp Business setup. Bought from Extras, in 2-hour blocks. Cancellation request The form in the panel is the only official channel to cancel your subscription: who can request it, the 6 steps, what happens as soon as you submit it, how long you keep access and what happens to your channels, numbers and data. If your plan includes the money-back guarantee, during its first 60 days the button you'll see is Request Guarantee, and that request registers the cancellation too. Guarantee request How the Money-Back Guarantee works: during the first 30 days you can request a refund of your subscription from the platform for any reason, with nothing to prove beyond that reason; between day 31 and 60, only with verified technical failures. While the guarantee applies (the first 60 days of the plan) it's the only exit button you'll see, and the request registers your cancellation too. Who can request it, the deadlines, the form step by step and what happens next.
Settings & team
Permissions and Roles How to invite your team from the Team section, what each role can do (Administrator, Supervisor, User) and what to do if someone can't log in. Notifications Set up where WeSpeak notifies you (email, in-panel notification or a message to your WhatsApp) when the assistant hands off to an agent, a channel disconnects or something important happens.