Turn conversations
into bookings

No. The money goes straight to your payment method (Stripe, Mercado Pago, your bank account, etc.) and refunds are handled from there. WeSpeak never holds or intermediates your funds.

The link revalidates availability and price when clicked. With automatic gateways it expires after 12 minutes to protect your inventory; with manual methods it doesn't expire.

Not all of them. Automatic creation depends on what each integration allows: some support it fully, in others the booking waits ready in the Bookings section to be entered. Ask us about yours and we'll look at the best alternative for your case together.

Confirmed bookings sync with your integration. If one stays unsynced, the panel warns you with a banner until you resolve it — you can also enter the ID manually.

Yes: percentage, fixed amount per room per night, the first night's value, or just a card as guarantee with no charge. With WeSpeak Rates, each rate can carry its own policy (Non-refundable charges 100%, Flexible only asks for a guarantee).

Yes, with a partial-payment policy or a deposit. Every booking always shows Total, Deposit, Paid and Outstanding, and each additional charge is logged with one click.

Payments is enabled for the whole group. What is individual: each property configures its own checkout and its own payment methods, so you can get the ones you want ready and roll out the rest at your own pace.

You do. Prices, taxes, cancellation, no-show and refund policies are always the hotel's and are shown to the guest at checkout. Refunds are handled directly between the hotel and its payment gateway.

No. Card details are captured through a PCI DSS-certified provider component; WeSpeak never accesses or stores full card numbers. In the card-as-guarantee flow, your team sees them once only, solely to process that charge.

It is billed per confirmed-booking transaction: every time a guest confirms a booking through the checkout link, one transaction is deducted from your bookings pack. There is no fixed fee for the module and no percentage of the booking amount; your advisor gives you the per-transaction value for your plan.

The moment the guest confirms the booking through the checkout link the assistant delivers and it is created in your integration. That is the event that triggers the transaction charge. If the booking is later cancelled, refunded or the guest doesn't show up, that charge is not refunded.

An onboarding pack comes first, which covers the tool's setup. Then, from Extras inside the panel, you pick the bookings pack that fits your volume — with no plan change. Packs never expire and roll over. Your advisor helps you pick the right one. Prices are in the Extras section of the platform: app.wespeak.pro/extras.