Turn conversations
into paid bookings
WeSpeak Payments turns the conversation into your point of sale: the guest gets a quote, pays, and the booking confirms itself in your integration — no redirects, no lost steps.
The payment point lives where you already sell: the conversation.
WeSpeak Payments is WeSpeak's billing module: it generates checkout links inside the chat, charges with the method the guest prefers, and creates the booking automatically in your integration.
From the enquiry to a confirmed payment in four steps.
The guest asks
The assistant confirms real availability and pricing from your inventory.
They get a checkout link
Generated automatically by the assistant, or by your team with the in-chat quoter ($ button). The link revalidates price and availability when opened.
They pay however they prefer
International cards, Mercado Pago, PayU, PayPal, bank transfer, cash, card as guarantee, etc. — you choose which methods to show.
The booking creates itself
Once payment is confirmed, the booking lands in your integration, or waits ready in the Bookings section.
The whole payment journey, end to end.
Checkout with your branding
Your own booking page per property: logo, address, times, policies and payment methods, with a live preview.
Flexible payment policies
Full payment, partial (e.g. 70/30), card as guarantee with no charge, or a custom policy — and with WeSpeak Rates, a different policy per rate.
Deposits
Percentage, fixed amount per room per night, first night's value, or no deposit — with taxes included if you want.
Control over every charge
All your bookings in one place: what was paid, what's pending and what synced — with Excel export included.
Overbooking protection
Alerts for unsynced bookings and one-click sync with your integration.
Manual quoter in the chat
Up to 5 rooms and 10 adults + 10 children per room, with an editable preview before sending.
What changes when payment lives in the chat.
More bookings closed
The guest pays the moment they decide, not when they find time to visit the bank or return to the booking engine.
Less friction
No apps, no sign-ups and no leaving the conversation: fewer steps, less drop-off halfway through.
Fully automatic process
The link, the charge and the entry in your integration all happen on their own. Your team touches nothing and the booking is already confirmed.
Operational freedom
You get paid at any hour and from any channel, without depending on someone being at the front desk.
The guest pays their way. You get paid directly.
The money from each booking goes straight to your gateway or account — WeSpeak never holds or intermediates it. Payments is billed per confirmed-booking transaction.
Some of the available methods
Charged in your currency
Charges always happen in your gateway's currency; the guest sees an estimated conversion and the booking detail records the exchange rate applied.
Two independent statuses
Booking status and payment status are tracked separately, with automatic retries on failure — you know exactly what happened with every charge.
Refunds are handled from your gateway's dashboard — your money never passes through WeSpeak.
Built for hotels that sell by chatting.
Hotels selling on WhatsApp
If you quote by chat today and closing ends in "I'll transfer the money later", Payments removes that friction: link, payment, booking.
Reservations teams
Manual quoter, phone bookings entered by hand, and card authorisation to take deposits without depending on another department.
Properties relying on OTAs
Every direct payment is a booking with no OTA commission. Your own checkout brings booking-engine trust into the chat.
What hotels usually ask us about Payments.
No. The money goes straight to your payment method (Stripe, Mercado Pago, your bank account, etc.) and refunds are handled from there. WeSpeak never holds or intermediates your funds.
The link revalidates availability and price when clicked. With automatic gateways it expires after 12 minutes to protect your inventory; with manual methods it doesn't expire.
Not all of them. Automatic creation depends on what each integration allows: some support it fully, in others the booking waits ready in the Bookings section to be entered. Ask us about yours and we'll look at the best alternative for your case together.
Confirmed bookings sync with your integration. If one stays unsynced, the panel warns you with a banner until you resolve it — you can also enter the ID manually.
Yes: percentage, fixed amount per room per night, the first night's value, or just a card as guarantee with no charge. With WeSpeak Rates, each rate can carry its own policy (Non-refundable charges 100%, Flexible only asks for a guarantee).
Yes, with a partial-payment policy or a deposit. Every booking always shows Total, Deposit, Paid and Outstanding, and each additional charge is logged with one click.
Payments is enabled for the whole group. What is individual: each property configures its own checkout and its own payment methods, so you can get the ones you want ready and roll out the rest at your own pace.
You do. Prices, taxes, cancellation, no-show and refund policies are always the hotel's and are shown to the guest at checkout. Refunds are handled directly between the hotel and its payment gateway.
No. Card details are captured through a PCI DSS-certified provider component; WeSpeak never accesses or stores full card numbers. In the card-as-guarantee flow, your team sees them once only, solely to process that charge.
It is billed per confirmed-booking transaction: every time a guest confirms a booking through the checkout link, one transaction is deducted from your bookings pack. There is no fixed fee for the module and no percentage of the booking amount; your advisor gives you the per-transaction value for your plan.
The moment the guest confirms the booking through the checkout link the assistant delivers and it is created in your integration. That is the event that triggers the transaction charge. If the booking is later cancelled, refunded or the guest doesn't show up, that charge is not refunded.
An onboarding pack comes first, which covers the tool's setup. Then, from Extras inside the panel, you pick the bookings pack that fits your volume — with no plan change. Packs never expire and roll over. Your advisor helps you pick the right one. Prices are in the Extras section of the platform: app.wespeak.pro/extras.
Every conversation,
a booking paid for.
From "do you have availability?" to a confirmed payment without leaving the chat, with the booking already in your integration.
