The conversational AI that
sells for you
An AI agent trained for the hotel business: it replies in seconds, quotes with your real rates and availability, follows up and takes every conversation through to the booking. Around the clock.
Not a chatbot. Your best salesperson, in every chat.
WeSpeak conversational AI for hotels is an artificial intelligence agent that looks after your guests on their messaging channels and steers every conversation toward a direct booking. It already sells this way for more than 700 hotels in 20 countries.
From the first inquiry to the booking, with no waiting.
- WhatsApp, Instagram, Facebook Messenger, TikTok or your website chat. The agent replies in seconds, at any hour and in the guest's language, with nothing for you to set up.
- It reads text, voice notes and images. If the dates or the number of guests are missing, it asks; if the guest says “the next long weekend”, it knows which dates they mean.
- It checks price and availability in your PMS, channel manager or booking engine and puts the offer together. If there is no room, it offers the closest available date; for a group, it combines rooms.
- It replies with the information you loaded — services, policies, opening hours, how to get there — and sends room photos and the location. If it does not have the answer, it does not make one up.
- It sends your booking engine link or takes the booking details in the chat, depending on how you prefer to sell. With WeSpeak Payments, the guest pays without leaving the conversation.
- If the guest stops replying, the agent writes again with a message written for that conversation. And if they ask for a person, it hands over to your team with the full context.
Everything you need to sell over chat.
Languages, voice notes and images
Detects the guest's language and understands voice notes and photos.
Promotions and promo codes
Mentions them only when they apply and stops when they expire.
Destination information
Searches the web for the weather, public holidays and local events.
Speaks like your brand
You choose its name, its tone and what it always says after quoting.
Learns from your hotel
Every question it could not answer is answered once and stays learned.
Chains and groups
Identifies each property and replies with its rates, photos and promotions.
What changes at your hotel.
of inquiries arrive out of hours
Night and weekend messages get the same attention as the ones at ten in the morning.
direct bookings, on average
It quotes and proposes the next step, on your own channel and without an OTA commission.
of routine inquiries, without your team
Rates, availability, policies and services. Your team keeps the cases that need a person.
of conversations are reactivated
The agent writes again to whoever stopped replying, with a message written for that conversation.
Trained for the hotel business, not adapted.
A chatbot answers messages. A hotel agent steers every conversation toward the booking.
It connects to your system
It works with more than 90 PMSs, booking engines and channel managers.
Every conversation lands, organized, in your CRM
While it chats, the agent updates the funnel phase, the quoted amount, the dates and the labels of each guest.
Hotels already selling with WeSpeak.
Howard Johnson
Holiday Inn Córdoba
“Before WeSpeak, sales were lost. After WeSpeak, many of those sales that used to be lost are no longer lost. And that is real, it is not a belief.”
“There are Google reviews thanking Elisa for her human and kind attention. And she isn’t human.”
- 700+ hotels
- 20 countries
- Chains, groups and independent hotels
Questions about conversational AI.
A chatbot follows a tree of buttons and fixed replies. WeSpeak conversational AI understands natural language — text, voice notes and images — checks your rates and availability on the spot and steers the conversation toward the booking, the way your best salesperson would.
WhatsApp, Instagram, Facebook Messenger, TikTok and your website chat. Emails are handled by your team from the same inbox, with AI help to draft them, and phone calls are added with WeSpeak Voice.
From your system. It connects to your PMS, channel manager or booking engine and checks price and availability for the dates the guest asks for. It works with more than 90 systems.
Yes, and you choose how: with the link to your booking engine, by taking the details in the chat, or with WeSpeak Payments, which sends a payment link and, with compatible integrations, loads the booking into your system.
It does not make one up. It stops, alerts your team with the reason and the conversation waits for a person. Then you answer that question once and the agent learns it.
It detects the language the guest is writing in and replies in that language, with no extra setup.
At any time. When someone on your team replies, the agent pauses itself in that conversation and switches back on after the time you set.
Less than 10 days. Our team helps you connect the channels, integrate your system and load your hotel information.
- Replies in seconds, around the clock
- Quotes with real prices and availability
- Follows up on every inquiry
- Hands over to your team when needed
More conversations that end in
direct bookings
We will show you the agent replying, quoting and following up with the data of a hotel like yours.
