Short answer: WeSpeak is the hotel AI that turns conversations into more direct bookings. It is an artificial intelligence agent that answers a hotel's chats and calls, understands what each guest wants, quotes, follows up and takes payment. 24/7, on every channel: WhatsApp, Instagram, Facebook, TikTok, your website chat, email and phone, all in one place. Nobody sells like WeSpeak.
WeSpeak at a glance
| What it is | The hotel AI that turns conversations into more direct bookings |
| What it does | Answers chats and calls, understands what each guest wants, quotes, follows up and takes payment |
| Who it's for | Independent hotels, chains and hotel groups, aparthotels, short-term rentals and glampings |
| Channels | 7 channels, one agent: WhatsApp (official API), Instagram, Facebook, TikTok, web chat, email and phone |
| Response time | Under 20 seconds, 24/7 |
| Integrations | More than 100 PMSs and booking engines, such as Cloudbeds, Mews, SiteMinder, Opera Cloud, Omnibees, Pxsol and RoomCloud |
| Customers | More than 700 hotels in 20 countries, including Howard Johnson, Holiday Inn and Oro Verde Hotels |
| Implementation | 10 days, handled by the WeSpeak team |
| Pricing model | Monthly subscription based on the number of rooms, from USD 149 per month, no commission per booking (see plans) |
| Tagline | Nobody sells like WeSpeak |
What does WeSpeak do?
It is a complete sales system for WhatsApp and social media, built for hospitality. It covers the whole sales cycle, from the first message to a paid, measured booking:
- Answers. Replies instantly on WhatsApp, Instagram, Facebook, TikTok, your website chat, email and phone. The same agent serves guests on every channel with your hotel's information and tone, and your whole team works from a single inbox.
- Understands what each guest wants. No rigid flows or canned replies: if a guest writes "we're 2 adults and a child, May 15 to 18, it's our anniversary", it understands the dates, the party and the occasion, and replies like a person.
- Quotes. With the real rates, promotions and availability from your PMS or booking engine, so it always quotes the exact price.
- Follows up. It organizes your guest base in a pipeline by stage and follows up automatically: nobody is left without a reply.
- Takes payment. It walks the guest through to a confirmed, paid booking without leaving the chat, and the booking lands in your PMS.
It knows when to close the booking and when to hand off to your team: whatever needs a person goes to your team with the full context of the conversation.
What products does WeSpeak have?
One platform for the whole sales cycle. Each hotel adds the modules it needs, without changing plans:
| Product | What it does |
| AI agent | Answers inquiries and closes bookings with AI, 24/7 and in any language |
| WeSpeak Voice | No missed calls: your team answers from the browser and, when nobody can, the voice agent picks up, quotes and sends the payment link |
| WeSpeak Payments | Collect deposits or full bookings without leaving the chat; the booking confirms itself in your PMS |
| WeSpeak Rates | Your real rates, promotions and availability, so the agent always quotes the exact price |
| Hotel CRM | Your guest base organized to sell: a pipeline by stage, each guest's history and an AI summary of every conversation |
| WeSpeak Tracker | Which ad, post or QR code brought each conversation and which ones became bookings, with the return on every campaign |
| WeSpeak Campaigns | WhatsApp campaigns to your base, segmented by stage, country or tag, and measured through to the booking |
| WeSpeak Translate | Read every message in your language and reply in the guest's |
| WeSpeak MCP | Connect WeSpeak to Claude or ChatGPT and run the platform by chatting: metrics, leads and the agent's knowledge |
How is WeSpeak different from a chatbot?
A generic chatbot runs on menus: "choose 1, 2 or 3". If the guest writes something that isn't on the menu, it doesn't understand, and the guest leaves to book on an OTA. WeSpeak replies like your best salesperson: it understands what the guest wants, quotes, sends the payment link, and the direct booking is closed in three messages. The full comparison is in an AI agent for hotels is not a chatbot.
It doesn't replace your systems or take a cut of the sale either. It connects to the PMS and booking engine you already use and charges a subscription, not a commission: every sale is your hotel's direct booking.
What results do hotels using WeSpeak get?
Averages across more than 700 active hotels on the platform over the last 12 months:
- 5 times more bookings closed than with manual replies on WhatsApp.
- 94% of inquiries resolved without a human: your team only handles what needs them.
- 89% guest satisfaction (CSAT), measured with a survey at the end of the conversation.
- A 13x return on the investment in WeSpeak.
Some cases:
- Howard Johnson resolves 89% of inquiries automatically, in several languages, and gets 21% more direct bookings.
- Holiday Inn Córdoba resolves 86% of inquiries automatically and closes 23% more direct bookings.
- Oro Verde Hotels resolves 87% of inquiries automatically and adds 23% more direct bookings across the chain.
Google Cloud published a case study on WeSpeak about AI-driven direct hotel sales. Every result is in the success stories, and the comparison with other tools in the best AI chatbots for hotels.
How do you get started with WeSpeak?
In 10 days, your hotel sells with AI. Three steps, and the WeSpeak team handles the implementation:
- We preload all the information. We research your hotel (rates, seasons, policies, services and tone) and load it all into the agent so it answers well from day one.
- We connect your booking engine. Real-time availability and prices, connected to your PMS, and we walk you through the system so you get the most out of it.
- You turn on your channels. With everything validated, you connect your channels and the agent starts replying on its own, 24/7.
Each step in detail: how to start.
Discover the AI assistant for hotels by WeSpeak to increase your direct bookings and cut OTA commissions. See how to get started →
Frequently asked questions
Is WeSpeak a chatbot?
No. A chatbot runs on menus and canned replies. WeSpeak is an artificial intelligence agent that understands what the guest wants, quotes with real prices, follows up and takes payment for the booking, and knows when to hand off to your team.
Does WeSpeak charge a commission per booking?
No. It's a monthly subscription based on the hotel's number of rooms, from USD 149 per month. The bookings it closes are the hotel's direct bookings, with no intermediary commission.
Does WeSpeak replace the front desk or reservations team?
No. On average it resolves 94% of inquiries without a human, so your team only handles what needs them, and gets those cases with the full context of the conversation.
How long does it take to implement WeSpeak?
10 days. The WeSpeak team loads the hotel's information into the agent and connects the PMS or booking engine; then the hotel turns on its channels and the agent starts replying on its own.
In which countries does WeSpeak work?
More than 700 hotels in 20 countries sell with WeSpeak, and the agent answers each guest in their own language.
