Introducing WeSpeak Payments

The stage where most bookings are lost isn't the inquiry — it's the payment. That's the moment the guest really decides, and any friction there (a link that takes them out of WhatsApp, a new page that's slow to load, a form they have to fill in from scratch) is a chance for them to think twice, close the tab, or compare prices somewhere else.

WeSpeak Payments removes that friction: the same AI assistant that handled the inquiry quotes, generates the payment link, charges for the booking, and loads it into your PMS or booking engine — all within the same WhatsApp conversation. From the first message to the booking loaded into your system, no one on your team needs to step in along the way: the guest never leaves the chat, and the booking is confirmed at the exact moment they said yes.

Why it matters not to redirect

• Every redirect to an external booking engine is a drop-off point: the guest switches apps, loses the thread of the conversation with the assistant, and the impulse to book cools off.
• The payment link revalidates price and availability at the moment of the click, so what the guest pays is exactly what they saw quoted, with no surprises that raise last-minute doubts.
• Offering the payment method the guest already uses —a local card, account balance, bank transfer— cuts down on the "I have no way to pay for this" that costs you bookings the guest had already agreed to.

What's included

• The full cycle, handled by the AI assistant: it quotes, generates the link, charges, and loads the booking into your system end to end, without an agent having to step in. (Your team can also build the quote by hand with the $ button, for those cases where the guest needs a nudge.)
• Local and international payment methods: Stripe, Mercado Pago (card and account balance), PayU, PayPal, bank transfer, pay at the hotel, or card as a guarantee.
• Payment policies tailored to you: full payment, a deposit or partial prepayment, or a guarantee card only — even a different policy for each rate.
• Automatic loading into your PMS or Channel Manager, with the status of every booking always in view in the Reservations section.

The money always goes straight to your own payment gateway: WeSpeak never acts as a financial intermediary at any point.

Who benefits most

• Hotels that currently lose bookings between the "yes, I want to book" in the chat and the payment on another page.
• Teams that want the assistant to close the sale on its own, without an agent having to pick up the conversation to collect payment.
• Hotels with guests from different countries, who need to offer the local payment method so they don't lose the sale for lack of options.

Next steps

Already a WeSpeak customer? Activate WeSpeak Payments from Extras and connect your payment gateway: our team will guide you through the setup.

Set it up

Not using WeSpeak yet? If you currently send guests to another page to pay, WeSpeak Payments closes that booking at the exact moment they decide to book, with no friction. Talk to our team and get to know WeSpeak.

Book a demo