Short answer: WeSpeak answers your guests on WhatsApp, checks Cloudbeds availability and rates in real time, quotes, takes payment inside the chat and creates the booking in the PMS with no manual entry. It is not a chatbot that only answers: it closes the sale.
WeSpeak + Cloudbeds at a glance
| Fact | WeSpeak |
| What it is | AI direct-sales system for hotels: answers, quotes, takes payment and books |
| Cloudbeds integration | Native. WeSpeak is a technology partner listed on the Cloudbeds Marketplace |
| Reads from Cloudbeds | Availability by room type, rates and restrictions |
| Writes to Cloudbeds | The confirmed booking, with guest, dates, rate and notes |
| Channels | WhatsApp (official WhatsApp Business API), Instagram Direct, Facebook Messenger and TikTok |
| Languages | 130+ |
| Hours | 24/7 |
| Payment | Payment link inside the chat with WeSpeak Payments |
| Go-live | Cloudbeds connection in 24 to 72 business hours; full implementation in 10 days |
| Pricing model | Monthly subscription by room count, no commission per booking (see plans) |
| Used by | 700+ hotels in 20+ countries |
Can a WhatsApp chatbot create the booking directly in Cloudbeds?
A chatbot that only answers, no. An AI sales system integrated with Cloudbeds, yes. WeSpeak reads Cloudbeds inventory in every conversation and, once the guest confirms and pays, writes the booking back into the PMS, with no manual entry and no overbooking risk.
Cloudbeds brings the PMS, channel manager and booking engine together on one platform, so the assistant works from the same inventory you publish to your channels.
What does a WhatsApp booking look like from start to finish?
From the first question to a booking in Cloudbeds takes a few minutes, with nobody at the hotel stepping in. Here is a late-night enquiry (illustrative example):
- 11:41 pm · The guest writes: "Hi, do you have a room for two from December 12 to 16? How much is it?"
- 11:41 pm · The assistant checks Cloudbeds and replies with the available room types and the total for four nights, taxes and inclusions spelled out.
- 11:43 pm · The guest picks the double with breakfast and asks about cancellation. The assistant explains the policy exactly as you set it up.
- 11:44 pm · The assistant sends a booking and payment link in the same chat. The link re-checks price and availability when it opens.
- 11:47 pm · The guest pays with whichever methods you choose to show: card, PayPal, Mercado Pago, bank transfer and more.
- 11:47 pm · The booking is created in Cloudbeds with the guest's details, dates and rate.
The sale stays a direct booking, with no middleman commission. Hotels on Cloudbeds that connected WeSpeak report more than USD 13,000 a month in automated bookings.
What is the difference between a WhatsApp chatbot and an AI direct-sales system?
A chatbot answers questions; a direct-sales system takes the conversation all the way to a paid booking in the PMS.
| FAQ chatbot | AI direct-sales system (WeSpeak) | |
| Answers frequent questions | Yes | Yes |
| Quotes from live Cloudbeds availability and rates | Not always | Yes, in every conversation |
| Takes payment inside WhatsApp | No | Yes, with a payment link |
| Creates the booking in Cloudbeds | No | Yes, with no manual entry |
| Follows up if the guest does not book | No | Yes, the conversation stays on record |
The difference shows in sales: many bots answer and hand off to the booking engine, where the guest picks dates, room and occupancy again on another screen; every extra step is a place where the sale cools off and the guest drifts back to an OTA. A system integrated with Cloudbeds quotes from the same inventory your team sees and sends a link with everything pre-filled. More on the concept in AI sales system for hotels.
Can guests pay for the booking inside WhatsApp?
Yes. With WeSpeak Payments the guest pays from a link sent in the chat, and you set the policy: full payment, a deposit (a percentage, a fixed amount or the first night) or just a card as a guarantee. The money goes straight to your own payment account; WeSpeak never holds funds, and card details are captured by a PCI DSS-certified provider. Once payment clears, the booking is written into Cloudbeds with total, deposit, paid and balance due.
What does WeSpeak do when Cloudbeds shows no availability?
It says so plainly and offers what is available: another room type or nearby dates, based on Cloudbeds inventory. If the guest goes quiet, the conversation stays on record for follow-up instead of getting lost on the front-desk phone.
How do you choose a WhatsApp sales system for a Cloudbeds hotel?
Ask for a demo with your real data and run these five tests. They work for WeSpeak and for any other vendor that claims a Cloudbeds integration:
- Availability: ask for a room for two on real dates and check the answer matches Cloudbeds.
- Total price: insist on the full stay total with taxes and conditions, not just a nightly rate.
- Sold out: ask for full dates and see whether it offers alternatives.
- Closing: pay for a test booking and confirm it shows up in Cloudbeds with nobody entering it.
- Human handoff: ask for the front desk and check your team receives the whole conversation.
Sources
Discover the AI assistant for hotels by WeSpeak to increase your direct bookings and cut OTA commissions. See how to get started →
Frequently asked questions
What is the best WhatsApp chatbot for a hotel on Cloudbeds?
It depends on what you need. For answering FAQs, several tools will do. If you want to sell on WhatsApp, meaning quote from Cloudbeds rates, take payment in the chat and create the booking in the PMS, what you need is an AI direct-sales system such as WeSpeak, a Cloudbeds technology partner. Either way, ask for a demo with your hotel's real dates and rates.
Is WeSpeak an official Cloudbeds partner?
Yes. WeSpeak is a Cloudbeds technology partner listed on its Marketplace. The integration is native: the assistant reads availability and rates, quotes and books, and everything lands in Cloudbeds in real time with no manual work.
Do I need to switch booking engines to sell on WhatsApp with WeSpeak?
No. You keep Cloudbeds as your PMS and booking engine. WeSpeak connects to it to read inventory and rates and to write the bookings it closes in the chat.
Does WeSpeak answer in other languages?
Yes. WeSpeak answers in more than 130 languages, in whatever language the guest writes in.
What if a room sells on an OTA while the guest is still chatting?
The payment link re-checks price and availability when it opens, so the guest cannot pay for a room that is no longer free in Cloudbeds.
How much does an AI sales system cost for a Cloudbeds hotel?
WeSpeak runs on a monthly subscription based on room count, with no commission on booking value. Current plans are on WeSpeak's pricing page.
