For the Reservations Manager
Boost your team's performance by automating direct bookings with WeSpeak. 24/7 service, follow-up on every opportunity and better results for your reservations department.
| Guest | Type | Status |
|---|---|---|
| Mary G. | Suite | Quoted |
| John P. | Room | Waiting |
| Lucy R. | Suite | Confirmed |
We were getting thousands of inquiries and it was impossible to answer them in time. I thought AI was going to replace me, but the opposite happened: today my work adds far more value — strategy, complex cases and premium guests. The results are better than before.
We received many inquiries after hours and just as many were lost because of poor follow-up. With WeSpeak we now handle everything 24/7 without missing a single opportunity, and the team only takes care of the ones that truly need an extra touch.
A complete WhatsApp sales system built for hospitality.
● online · responding
The assistant is trained to sell more and deliver a better guest experience. It quotes, responds like a human, and handles the guest all the way to confirming and loading the booking into your PMS — 24 hours a day, in any language. You stop losing reservations to inefficiencies.
See demo →Visualiza la información clave del departamento de reservas para tomar las decisiones correctas. Nuestro asistente de IA recopila toda la información, la analiza y te la muestra de manera precisa en la sección de Business Intelligence.
See demo →Todas las oportunidades de reservas se ordenan de manera automática para que puedas darle atención a las más importantes.
See demo →Cada recepcionista tiene su cuenta y puedes ver su rendimiento individual: consultas, reservas, conversión y tiempo de respuesta. Compara el desempeño y optimiza las cargas de trabajo con datos reales.
See demo →Fernando Martínez
FMA Coliving
Omar Avelino
Amara Tepoztlán
Manuel Belfer
Grupo Pinares
Yes. WeSpeak manages the entire cycle: it answers the prospective guest's first message in a personalized way, sends real-time prices and availability and, thanks to its sales training, detects the precise moment to send the payment link. Once the booking is confirmed, it automatically loads it into your PMS, booking engine or channel manager.
Yes, always. The AI assistant can be paused at any time — temporarily or permanently, for all chats or for a specific conversation. Any team member can take over a chat whenever needed and reactivate the AI whenever they want. WeSpeak is a lever for your team, not a replacement.
You have a dedicated section within the reservations area where you can see how many bookings and how much revenue WeSpeak generated compared to each of your team's agents. All the information is centralized and traceable: by agent, by period and with the complete conversation that originated each booking.
WeSpeak connects with your booking engine, PMS and channel manager to pull rates and availability in real time. If you change a price or close availability, the assistant reflects it instantly in every quote. This way you make sure every guest receives accurate, up-to-date information.
It supports every language. The assistant automatically detects the language the guest writes in and replies in the same one, no matter where the inquiry comes from. Ideal for hotels that welcome international guests.
