Your AI assistant
The WeSpeak assistant answers your guests using the information you give it. It doesn't make things up: the better you train it, the better it serves.
What it can do
Beyond answering questions with your information, the assistant carries out concrete actions during the conversation:
| Capability | How it works |
|---|---|
| Quote prices and availability | Checks your rates in real time for the dates the guest mentions. |
| Find the next available date | If there's no room for the requested dates, it can offer the next date with availability. |
| Apply promo codes | If you have rates with a promo code, it applies them when the guest mentions the code. |
| Send room photos | Sends photos of the room type it's quoting or that the guest asks to see. |
| Search the web | For external data such as weather, holidays, or events near your property. |
| Hand off to your team | When it detects a situation you configured as "must stop", it pauses and alerts an agent. |
| Create payment links | If you have WeSpeak Payments, it can generate the booking payment link right in the chat. |
ℹ️ The assistant detects the language of each conversation and replies in that language, with nothing for you to configure. If you run a chain, it also identifies which of your properties the guest is asking about and quotes with that property's rates and photos.
Load the knowledge
In Knowledge, add everything the assistant needs to know:
- Services and amenities.
- Check-in and check-out times.
- Prices and policies (cancellations, pets, children).
- Frequently asked questions and sample answers.
You can write the content by hand or upload documents. AI search helps you find and review what's already there.
Find any detail with AI search
The Knowledge finder ("Search with AI…", also with the shortcut Ctrl+K / ⌘K) does two things:
- "Where is my information?" — quickly find where you loaded a piece of data.
- "Where do I add something new?" — discover the right field for new information.
Type in natural language ("pet policy", "pool hours") or use the quick suggestions (Check-in, Payment methods, Taxes, Pets, and more). When you pick a result, it takes you to the right page, opens the section, and scrolls to the exact field.
Define the tone
Adjust how the assistant speaks: more formal or more casual, with or without emojis, brief or detailed. The goal is for it to sound like your brand.
Test before going live
Use the test chat (on the right of the Knowledge screen) to simulate real conversations. If you don't like an answer, check what information is missing or ambiguous in Knowledge and fix it.
⚠️ Warning: if the assistant doesn't have a fact, it's better for it to say so and hand off to a person than to risk a wrong answer. Add the critical information.
ℹ️ If there's a technical problem, the assistant won't leave the guest without a reply: it automatically hands the conversation off to your team so a person can pick it up.
Improve over time
Review real conversations in Chats: every question it couldn't answer is a chance to add content to Knowledge.
✅ Tip: update prices and policies whenever they change. The assistant is only as good as the information it has.