Extras is the section where you can add extra services to your subscription and build your WeSpeak to fit: you contract only what you need, when you need it, without changing plans.
How it works
- Go to the Extras section of your account. At the top you see "Active in your workspace" (what you already have contracted) and below it the available tools, grouped by category (Extras, Additional Modules, Payments, Telephony), with their description and their price in your currency.
- Click the tool you want: a side panel opens with the details. Depending on the type of service, you choose a pack ("Choose your pack") or directly confirm the subscription.
- Before paying, review the "Charge summary": it shows the "Total to pay today", which is the exact amount you'll be charged (not an estimate).
- Click Continue to payment and complete the online payment securely.
- Done: the service is active on your account, appears in "Active in your workspace" and is added to your WeSpeak billing. From its panel you can manage it: see balance or renewal, view invoices and cancel.
ℹ️ The Extras section is seen by the account's administrative profiles (owner or manager); operational users don't see it.
The three types of service (and how each is charged)
| Type | Examples | How it's charged |
|---|---|---|
| Subscription modules | Translator, Analytics, Campaigns, Rates, Calls | Recurring payment, aligned to your plan's renewal date (everything expires and renews together, in a single invoice). |
| Consumable packs | Conversation packs, minute packs, reservation packs | A single payment: they add balance with no expiration and stackable, consumed when you run out of your allowance. |
| Phone numbers | Numbers for Calls or WhatsApp | Setup (one-time payment, equal to one month) + recurring fee that renews together with your plan. |
The first charge is prorated (proration)
Subscription modules align to your plan: today you pay only the part that goes from today until your next renewal, and from then on the extra renews together with the plan, in the same invoice.
💡 Example: if your annual plan renews on July 1 and you contract a module right in the middle of the cycle (January), today you pay roughly half the annual price; on July 1 the module renews in full together with your plan. That's why the "Total to pay today" may not match the "round" price on the card — the exact amount is always shown before you pay.
Do they ask for the card again?
- If you already pay your plan by card, the modules are added to the same plan invoice and the prorated charge is done instantly on that same card — without charging it again.
- If you pay your plan by transfer or another method, the extra is contracted as its own subscription and there you are asked for the payment details.
- Packs and numbers always go through a checkout with a payment form.
Free trial
Some modules offer a 30-day free trial (you'll see the "Start free trial · 30 days" button): you have access from day one and the charge runs only when the trial ends. If you cancel during the trial, you aren't charged.
⚠️ The free trial applies to accounts that pay their plan by card. If you pay by transfer or another method, the service is charged from the setup.
Automatic pack repurchase
Consumable packs have automatic repurchase so the service doesn't get cut off: when the balance runs out, the same pack is bought again. You define when it triggers (when 10%, 5% or 1% of the balance remains).
- For conversation packs, the repurchase is chosen at the moment of purchase.
- For minute packs, you can activate or deactivate it later from the pack's panel.
- For reservation packs, the repurchase is always active while you use WeSpeak Payments charges.
If you deactivate the repurchase, the remaining balance keeps being used until it runs out; to add more, you buy a new pack.
The catalog
The catalog keeps growing and depends on the features available for your account. These are the planned services:
| Service | What it's for |
|---|---|
| Translator | Your team reads and replies in their language while the guest writes in theirs — automatic translation both ways, including audio transcriptions. |
| Analytics / Audience | Measures where your customers come from (paid Meta ads, posts with your own links, organic) and how many end up in reservations and revenue. |
| Calls (WeSpeak Voice) | Phone lines inside WeSpeak: your team answers and calls from the browser, with recording, history and call flows. |
| Minute packs | Add call minutes for your lines when you need them. |
| Rates | Enables rate management: you create your rates, policies and restrictions so the assistant can quote and sell. |
| Payments | Enables charging by chat: payment links, your own checkout and reservation creation. |
| Conversation packs | Expands the number of conversations on your plan when you need it. |
| Campaigns | Enables bulk sending to your contacts. |
| Phone numbers | Buy virtual numbers choosing country and number, to use them in Calls or WhatsApp. |
ℹ️ Each extra is independent: you can activate one, several or all. Two dependencies to keep in mind: Calls (Voice) needs a number to work, and minute packs require having Calls contracted.
Billing
- Each extra is contracted by subscription, at the same frequency as your plan: monthly plan → monthly charge; semiannual plan → semiannual; annual plan → annual.
- With the Annual Plan you get an automatic −50% on the marketplace tools while the plan is active (you'll see the notice "Annual Plan active · −50% applied"). Phone numbers are the exception: they have a fixed price per country, with no discount. Some tools also add limited-time promotions (the greater discount applies, they don't stack unless indicated).
- The price is shown in your currency (USD, EUR or BRL depending on your account) and payment is online, with your own checkout.
- You see it reflected in your usual WeSpeak billing. On the first purchase of each extra you receive a confirmation email with the tool, the price, the recurrence and the date of the next payment.
⚠️ About Calls: in addition to the service, telephony has the cost of the number (one-time setup + fee that renews with your plan) and may have a usage cost (minutes) — the detail appears when contracting.
Invoices, cancellation and courtesies
- Invoices: in each active tool's panel, go to "View billing and history" — it's the Invoices view filtered by that extra, with date, reference, type, status and amount, and the View button to download each receipt.
- Cancel a module: from the tool's panel, with Cancel subscription. By default the cancellation is at the end of the period: you keep access until what's already paid ends and it doesn't renew (you receive an email with the exact date access ends).
- Cancel a pack: packs aren't "canceled" — the remaining balance is used until it runs out; what's canceled is the automatic repurchase.
- If the renewal charge fails, you receive the "We couldn't charge your extra" email with the amount and how to sort it out; the charge is retried and, if it doesn't succeed, the extra is canceled (also with an email notice).
- "Active courtesy": if you see a tool marked this way, it's a service the WeSpeak team granted you free of charge. It has no payment history or cancel button — if you no longer want it, coordinate it with your advisor.
Frequently asked questions
Do I need to change plans to add an extra?
No — extras are added on top of your current subscription.
Can I try a feature before contracting it?
Yes: several modules include a 30-day free trial directly from Extras (with full access from day one and no charge if you cancel during the trial). For the rest, check with your advisor.
The checkout total doesn't match the price on the card.
It's the proration: only the proportional part from today until your next renewal is charged, and then the extra renews together with your plan. The "Total to pay today" in the summary is the exact amount.
I paid for a pack and don't see the change.
The balance is credited when the payment is confirmed; it may take a few seconds. Reload the page and verify it appears in "Active in your workspace". If it doesn't appear, contact support.
Do packs expire?
No: they have no expiration and are stackable — they add to your balance and are consumed only when you run out of your plan's allowance.
Can I cancel an extra?
Yes, from the tool's panel with Cancel subscription. By default the cancellation applies at the end of the contracted period and you keep access until then. If you need help, write to your advisor.
I contracted Calls (Voice) and I can't call.
Voice needs a connected number: buy one from Extras (or from Channels → Numbers) and connect it to the Calls channel.
I don't see the monthly version of an extra.
If you have the Annual Plan, extras are contracted in annual mode (with the −50% applied).
I don't see the Extras section (or a catalog service is missing).
The section is being enabled progressively and the catalog depends on the features available for your account. Check with your WeSpeak advisor.