The Payments section of the Dashboard shows the payments funnel: from the payment link to the confirmed booking. It uses the same period filters as the Dashboard.
ℹ️ If your account doesn't have WeSpeak Payments yet, you'll see the section with blurred example data and the "Activate WeSpeak Payments" button. When you activate it, the assistant generates payment links with the booking data preloaded: the guest pays in a secure environment without leaving the conversation, availability is blocked in your PMS or Channel Manager automatically, and confirmations are sent to the guest and the hotel. WeSpeak doesn't act as a financial intermediary: the money travels directly to your payment method.
The cards
| Card | What it measures |
|---|---|
| Payment Links | Total payment links sent to potential guests in the period. |
| Confirmed Bookings | Bookings confirmed successfully, by any payment method (gateway, transfer, card as a guarantee, or payment at the hotel). |
| Capture Rate | The Quotes → Payment links step: percentage of quotes that resulted in a payment link sent. |
| Close Rate | Percentage of payment links that ended in a confirmed booking. The card shows the detail "X of Y links". |
| Confirmed Revenue | The revenue from the confirmed bookings in the period, broken down by currency (currencies aren't mixed into a single total). |
| Overall Conversion ⭐ | % of conversations that ended in a confirmed booking — the summary metric. The card details "X of Y conversations ended in a confirmed booking". |
💡 How to read it: a high capture with a low close indicates that links are generated but guests don't end up paying — review your payment policies or the methods offered.
A confirmed booking isn't the same as a credited payment
Each booking has two different statuses: the booking status (Pending, In process, Completed, Failed, Cancelled, Requires retry) and the payment status. The Dashboard counts by booking status: when the guest completes checkout, the booking becomes Completed even if the payment is still pending validation.
The typical case is the bank transfer: the booking is confirmed instantly, but the payment requires your team to confirm it manually in the panel when the money arrives. That's why, in the same period, Confirmed Bookings can be more than the payments already credited.
ℹ️ The detail of each transaction lives in the Bookings section of the main menu, with filters by Guest Name, Payment Status, and Booking Status.
Frequently asked questions
Why doesn't Confirmed Revenue match what came into my account?
For two possible reasons: revenue is counted when the booking is confirmed (not when the payment is credited — see above), and it's shown by currency, in the currency configured in your gateway. If the guest inquired in another currency, WeSpeak showed them an estimated conversion, but the actual charge was in your native currency.
Do bookings by transfer or "payment at the hotel" count?
Yes — Confirmed Bookings includes any payment method. Keep in mind that transfers need your manual payment confirmation in the panel.
Do these cards measure the same as "Confirmed Bookings" and "Close Rate" in the Artificial Intelligence view?
Yes, they're the same metrics: the AI view shows a summary and this section the full funnel with capture, revenue, and overall conversion.