With the Facebook channel, the Messenger messages your page receives arrive in WeSpeak: the assistant replies to them, your team takes them, and they stay in the funnel and the history.
Requirements
- Being an administrator of your business's Facebook page.
How to connect it
- Go to Channels and, on the Facebook card, click Connect (there's a Tutorial button).
- The Facebook login opens: authorize access to your page's messages.
- Choose the page and confirm — the channel is connected.
What it supports and what it doesn't
| Feature | |
|---|---|
| Text, emojis, attachments, voice notes | ✅ |
| Reusable text templates (with /) | ✅ |
| Quote / reply to a specific message | ✅ |
| Start a cold conversation | ❌ You reply to whoever writes to your page |
| Reply after 24 hours since the customer's last message | ❌ |
| Delete messages | ❌ |
The 24-hour window
Facebook only allows replying within the 24 hours after the user's last message. Once that time is up, when you try to send you'll see the message: "Facebook only allows replying within 24 hours of the user's last message."
You have two ways out:
- Wait for the customer to write again — the conversation reactivates on its own.
- Send that specific message from your own Facebook account (outside WeSpeak); when the customer replies, you keep managing everything from the platform.
ℹ️ It's not an error: it's a Meta rule for Messenger, just like Instagram's 7-day window.
If the channel disconnects
The authorization you give WeSpeak over your page has an expiration managed by Meta. If the link expires or you revoke the permission:
- WeSpeak detects it automatically and sends you a notification: "Your channel has been disconnected. Go to Channels to reconnect."
- Messages that arrive while the channel is disconnected don't reach WeSpeak, so it's best to reconnect as soon as possible.
- To reconnect, repeat the Connect flow in Channels — you don't lose the history of already-recorded conversations.
Multiple pages (Multichannel)
With Multichannel you can connect several Facebook pages in the same account:
- Each page is connected by repeating the Connect flow (connecting the same page twice is blocked).
- You can give each channel a name with the pencil (Edit channel name); that name is used in filters, campaigns and in the chat. If you don't name it, the page name is shown.
- In the conversation filter (in Chats and in the Funnel) each page appears as its own option.
- Inside the chat, below the contact's name, it indicates which page the conversation belongs to (only when more than one is connected).
- If the same person writes to two of your pages, you'll see two separate conversations, one per page — the reply always goes out through the correct page.
Frequently asked questions
Can I connect several pages?
Yes, with multichannel: each page with its name, its conversations and its own filter.
A customer wrote to me from a Facebook ad, is it identified?
Yes — if you have the Audience section active, those leads are attributed to their ad.
I got the notification that the channel disconnected, what do I do?
Go to Channels and reconnect the page (same flow as the first time). While it's disconnected, new messages don't reach WeSpeak.
I see the same customer twice in the inbox.
They wrote to two different channels of your business (for example, two pages, or your page and your WhatsApp): each channel generates its own conversation. It's the expected behavior — each one is answered through its channel.
It won't let me reply and a message about the 24 hours appears.
More than 24 hours have passed since the customer's last message: Messenger blocks the reply. It reactivates when the customer writes again.