In the Team section of the panel you manage who accesses your WeSpeak account and with what permissions. Each person has their own user — don't share a single account: that way you can assign conversations, measure each person's work and remove access when someone leaves the team.
Invite a person
- Go to Team and click Invite User.
- In the window that opens, select the role and enter the email of the person you want to invite to the organization. If the email format is invalid, you'll see the notice "Invalid email".
- Click Send Invitation. When the confirmation "Invitation sent!" appears, the person already has in their inbox the email with the link to create their access.
ℹ️ If, on sending, "The user already exists in the organization" appears, that person is already part of your team with that email: find them in the Team Users table. If what you wanted was to change their permissions, use Edit Role instead of inviting them again.
⚠️ The invitation link expires after 10 days. If a person's link expired, ask your WeSpeak advisor to resend their access (or delete them from Team and invite them again).
The roles
Only one role per user is allowed. What each one can do:
| Role | What they see and do |
|---|---|
| Administrator | Access to everything: includes the Dashboard (statistics), the Team management and the billing. |
| Supervisor | Everything operational (Conversations, Knowledge, Campaigns, Settings, Rates…), but without statistics and without the adding, removing and modifying of users. |
| Operator | Only the daily operation: conversations, funnel and channels (and Calls/Trials if applicable). Doesn't see settings or statistics. |
ℹ️ When choosing the role in the invitation you see these same descriptions: Administrator — "Access to everything", Supervisor — "Access to everything except statistics and Adding, Removing and Modifying users", Operator — "Access only to conversations, funnel and channels".
Manage your team
In the Team Users table you see each member with their columns Photo, Name, Email, Joined, Roles and Actions. From Actions:
- Edit Role — opens the "Edit Role for [name]" window, where you select the new role (remember: only one role per user is allowed). On Save you'll see "Role modified successfully and sessions invalidated": that person's session is closed and they log in again with the new permissions.
- Delete 🗑️ — removes their access to your account. The panel asks you to confirm it ("Are you sure you want to delete? This action can't be undone"); it's permanent, though you can invite them again whenever you want.
Frequently asked questions
When logging in I get "User not found" / "Invalid user".
It almost always means you logged in with a different email than the one that was invited (for example, your personal Gmail instead of the hotel's email). Log out and log in with the exact email from the invitation. If it's still the same, use the Contact support button on that same screen so they resend your access.
I invited someone and the email didn't reach them.
Ask them to check spam and promotions. If it doesn't appear, contact your advisor to resend the invitation.
There are several of us (front desk, reservations, management), how do I add them?
Invite each person with their own email and the appropriate role: the operational team as Operator, whoever coordinates as Supervisor and management as Administrator.
Who can see the statistics?
Only the Administrator role sees the Dashboard. If someone needs to see them, change their role from Team.